Table of Contents
Section 01
Who We Are & Scope of This Policy
GigsNetwork is a two-sided gig marketplace mobile application operated by Mugesh Siva, based in Chennai, Tamil Nadu, India. The app connects Workers seeking short-term event and hospitality work with Recruiters who post such opportunities.
This Privacy Policy describes every category of personal data we collect when you use the GigsNetwork Android application, the purposes for which we use it, who we share it with, how long we keep it, and the rights you have over it.
Platform Intermediary Notice
GigsNetwork acts strictly as a marketplace intermediary. We are not an employer, staffing agency, or payment processor. We facilitate connections between Workers and Recruiters but are not a party to any employment or payment agreement.
Section 02
Data We Collect
We collect only what is necessary to operate the platform. Below is the complete inventory of every data point we collect.
| Data Point | Description | Purpose | Required? |
|---|---|---|---|
| Phone Number | Your mobile number, verified via OTP through Firebase Authentication. No password is stored. | Account creation & login | Required |
| Full Name | Your legal name, displayed on your profile to other users you interact with. | Identity & trust | Required |
| Gender | Used solely for job eligibility filtering. Certain jobs may specify a gender requirement (bona fide occupational qualification). Not used for advertising or profiling. | Job eligibility matching | Required |
| State & City | You manually select from a dropdown list. We do not access your device's GPS or real-time location at any point. | Show nearby jobs | Required |
| Profile Picture | A photo you optionally choose to upload. Stored in Firebase Cloud Storage and visible on your profile. | Profile display | Optional |
| Role | Whether you operate as a Worker, Recruiter, or both. A single account can hold both roles. | Platform feature access | Required |
| Organization Name | For Recruiters only — the business name shown on job listings. | Job listing identity | Recruiter only |
| Job Postings & Enrollments | Jobs posted (Recruiter), jobs enrolled in, attendance records, cancellations, and completion history (Worker). | Core marketplace function | Required |
| Chat Messages | Text messages (max 500 chars) sent in job-specific group chats. Stored and may be reviewed by admins for moderation. | Job coordination & moderation | Required |
| Ratings & Reviews | 1–5 star ratings given by Workers to Recruiters and vice versa after job completion. | Trust & accountability | Required |
| Reports | When you report a user, job, or chat — includes report category and explanation (max 1,000 chars). | Safety & moderation | If submitted |
| FCM Token | A device-specific Firebase Cloud Messaging token generated automatically. Used only to deliver push notifications to your device. | Push notifications | Automatic |
What We Do NOT Collect
We do not collect GPS or real-time location data, contacts, browsing history, financial details, government IDs, passwords, biometric data, or advertising identifiers. We do not use cookies in the mobile app.
Section 03
App Permissions We Request
GigsNetwork requests only the permissions necessary for core functionality. All optional permissions are requested at the time they are first needed and can be declined without affecting core features.
Phone / SMS — Auto-fill OTP
Used exclusively to receive and auto-fill the OTP sent during sign-in. We do not read any other SMS messages on your device.
Required — Authentication cannot work without thisPush Notifications (POST_NOTIFICATIONS)
Used to send job alerts, chat notifications, and enrollment updates. You can manage or disable notifications any time in app settings or device system settings.
Required for job & chat alertsCamera & Photo Library (READ_MEDIA_IMAGES)
Used only if you choose to upload a profile picture. You can take a new photo or select from your gallery. The app works fully without a profile photo.
Optional — Core features work without itInternet Access (INTERNET)
Standard permission required for all communication with Firebase services (Authentication, Firestore, Cloud Storage, FCM). The app cannot function offline.
Required — Standard for all networked appsNo Location Permission
GigsNetwork does not request ACCESS_FINE_LOCATION or ACCESS_COARSE_LOCATION. Your city and state are set manually by you from a dropdown list — this is an intentional privacy-preserving design decision.
Section 04
How We Use Your Information
We use your data strictly to provide and improve the GigsNetwork platform. We never use your data for advertising, behavioural profiling, or any purpose not described below.
| Purpose | Data Used | Basis |
|---|---|---|
| Account creation & login | Phone number, OTP | Contract performance |
| Displaying your profile | Name, photo, role, ratings | Contract performance |
| Job eligibility matching | Gender, state, city | Contract performance |
| Job-specific group chat | Name, messages, job data | Contract performance |
| Push notifications | FCM token | Consent |
| Ratings & trust system | Ratings, job history | Contract performance |
| Safety, abuse prevention & moderation | Reports, messages, activity | Legitimate interest |
| Legal compliance & law enforcement | Any relevant data | Legal obligation |
| Processing account deletion | Full user record | Contract performance |
Section 05
Who We Share Your Data With
We do not sell, rent, or trade your personal information. Data is shared only in these specific, limited circumstances:
- Other Users (Platform Function): When you enroll in a job, your name, profile picture, and phone number are shared with the Recruiter. Recruiter's name, organisation, phone number, and ratings are visible to Workers viewing their listings. This is essential to the platform's purpose.
- Platform Administrators: Our admin team can access user profiles, job data, and chat histories strictly for moderation, investigating reports, and banning bad actors. Access is restricted and logged.
- Firebase / Google (Data Processor): GigsNetwork is built on Google Firebase. Firebase processes data on our behalf for authentication, database, storage, and notifications. See Section 10 for details.
- Law Enforcement / Legal Process: We will disclose user data to government authorities when legally required by a valid court order or applicable law. We will inform affected users where we are legally permitted to do so.
- Protection of Rights: We may disclose data in good faith when necessary to prevent imminent harm, investigate fraud, or protect the rights of GigsNetwork, our users, or the public.
No Sale of Personal Data
GigsNetwork has never sold and will never sell your personal information to advertisers, data brokers, or any third party for commercial purposes.
Section 06
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, and resolve disputes.
- Active Account Data (name, phone, gender, location, profile photo, FCM token): Retained for the lifetime of your account and permanently deleted upon account deletion.
- Chat Messages: Stored while the associated job is active and for a period thereafter. Chats become read-only 3 days after the job's end date. Upon account deletion, your messages are de-identified (stripped of your name and profile link).
- Job Enrollments & Attendance Records: Retained as de-identified, anonymised records after account deletion to preserve historical integrity for the Recruiter's records.
- Ratings: Ratings you received remain on record after deletion but your identifying information is removed.
- Abuse Reports & Legal Data: Data related to active moderation actions, disputes, or legal proceedings may be retained beyond deletion for a period required by applicable Indian law.
Section 07
Account Deletion — Your Right to Erase
You Can Delete Your Account At Any Time
You may permanently delete your GigsNetwork account at any time, free of charge, directly from within the app. No contact with support is needed.
How to Delete Your Account (In-App)
Open the GigsNetwork app and go to the Profile tab.
Tap Settings.
Tap "Delete Account".
Your device's operating system may prompt you to verify your screen lock (PIN, fingerprint, or face). This is handled entirely by your device — GigsNetwork never receives, stores, or transmits your PIN or biometric data.
Confirm the deletion. Your account is immediately and permanently deleted.
Alternatively — Request Deletion by Email
If you cannot access the app, you may also request account deletion by emailing us at hmsolutions.tech.pvt@gmail.com with the subject line "Account Deletion Request" and the phone number linked to your account. We will process your request within 30 days.
What Is Permanently Deleted
- Your phone number and Firebase Authentication record
- Your full name, gender, and location data
- Your profile picture (deleted from Firebase Cloud Storage)
- Your device's FCM push notification token
What Remains (Anonymised Only)
- Past job enrollment records — retained as de-identified orphaned records (linked to a job ID only, not to your identity) to preserve historical data for Recruiters.
- Chat messages — may remain as text-only orphaned records within job chat history, with your name and profile link permanently removed.
- Attendance records — anonymised for Recruiter reporting integrity.
Deletion is Permanent & Irreversible
There is no grace period or recovery option. Once deleted, you cannot recover your account. To use GigsNetwork again, you must register a new account. A banned user cannot re-register with the same phone number.
Section 08
Your Rights
Depending on applicable law (including India's Digital Personal Data Protection Act, 2023), you may have the following rights. To exercise any right, contact us at hmsolutions.tech.pvt@gmail.com.
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Correct inaccurate data (name, location) directly within the app's Profile settings at any time — no need to contact us.
- Right to Deletion (Erasure): Delete your account and all associated personal data via in-app deletion (Section 7) or by emailing us.
- Right to Withdraw Consent: Withdraw consent for push notifications any time in the app's notification settings or your device's system settings — this does not affect core app features.
- Right to Data Portability: Request a structured, machine-readable copy of your personal data by contacting us.
- Right to Grievance Redressal: File a complaint or grievance with our Grievance Officer (see Section 13). We respond within 30 days.
Section 09
Children's Privacy
GigsNetwork is a gig employment platform intended exclusively for adults. The app is not directed at, intended for, or designed to be used by anyone under the age of 18 years.
We do not knowingly collect personal information from users under 18. If we discover or are notified that we have inadvertently collected data from a minor, we will immediately delete that account and all associated data without delay.
If you are a parent or guardian and believe your child has registered on GigsNetwork, please contact us immediately at hmsolutions.tech.pvt@gmail.com.
Section 10
Third-Party Services
GigsNetwork is built on Google Firebase (provided by Google LLC), which acts as a data sub-processor on our behalf. We use the following Firebase services:
- Firebase Authentication: Handles phone number OTP sign-in. Your phone number is processed by Firebase to send and verify OTP codes.
- Cloud Firestore: Our primary database. Stores all user profiles, jobs, enrollments, chat messages, attendance records, and reports.
- Firebase Cloud Storage: Stores profile pictures and any images attached to job postings.
- Firebase Cloud Messaging (FCM): Delivers push notifications to your device using your FCM token.
Google's processing is governed by the Google Cloud Platform Terms of Service and Google's Privacy Policy, available at policies.google.com.
No Other Third Parties
We use no other third-party SDKs, analytics platforms, advertising networks, or data brokers in the GigsNetwork mobile application. Firebase is our only external service provider.
Section 11
Security
We implement industry-standard security measures to protect your data:
- OTP-Only Authentication: No passwords are stored by GigsNetwork. All sign-in is handled via Firebase's secure OTP system.
- Firestore Security Rules: Server-side rules enforce that users can only access data they are authorised to see (e.g., only enrolled Workers can read a job's chat).
- Server-Side Validation: All critical writes (posting jobs, enrolling, rating) go through Firebase Cloud Functions — not directly from the client — preventing data manipulation.
- TLS / HTTPS Encryption: All data transmitted between the app and our backend is encrypted in transit.
- Data Minimisation: We collect only the minimum data necessary to operate the platform.
No Absolute Guarantee
No method of internet transmission is 100% secure. In the event of a data breach that materially affects your rights, we will notify affected users and relevant authorities as required by applicable law.
Section 12
Policy Updates
We may update this Privacy Policy from time to time. When material changes are made, we will update the effective date, post the revised policy at the same URL, and notify you via a push notification or in-app notice.
Your continued use of the app after an update constitutes acceptance of the revised policy. If you do not agree, you may delete your account as described in Section 7.
Section 13
Contact & Grievance Officer
For any questions, concerns, requests, or grievances regarding this Privacy Policy or the handling of your personal data, please contact:
- Grievance Officer / Data Controller: Mugesh Siva
- Email: hmsolutions.tech.pvt@gmail.com
- Location: Chennai, Tamil Nadu, India
- Response Time: Within 30 days of receiving a verifiable request